Visit http://www.claims.indianrail.gov.in/refund/REFUND_RULES.htm for more details.
Unused Tickets with no reservation:
If a ticket on which no reservation of a seat or berth has been made is presented for cancellation, refund of fare shall be made on every such ticket after deducting the clerkage.
(i)The ticket shall be presented for cancellation within three hours of issue of ticket.
(ii) In case of tickets issued in advance the ticket is presented upto 24 hours of the day preceding the day of journey
Unused tickets with reservation:
1. if the ticket is presented for cancellation more than forty eight hours instead of the existing 24 hours in advance of the scheduled departure of the train, a minimum per passenger cancellation charge shall be deducted at the flat rate of rupees one hundred and twenty for air-conditioned first class/executive class, rupees one hundred for air-conditioned-II tier/first class, rupees ninety for air-conditioned III-tier/ 3 economy/air-conditioned chair car, rupees sixty for sleeper class and rupees thirty for second class.
2. if the ticket is presented for cancellation between forty eight hours and upto six hours instead of existing 24 hours and upto 4 hours before the scheduled departure of the train, cancellation charge shall be twenty five per cent of the fare subject to a minimum of the cancellation charge.
3. if the ticket is presented for cancellation within six hours instead of existing 4 hours before the scheduled departure of the train and upto two hours irrespective of distance instead of existing 3/6/12 hours for distance 200 kms/200-500 kms/500 Kms and above after the actual departure of the train, the cancellation charge shall be fifty per cent of the fare subject to a minimum of the cancellation charge.
4. No refund shall be granted on the reserved ticket if it is surrendered for cancellation after two hours of the actual departure of the train.
5. In case, on a party ticket or a family ticket issued for travel of more than one person, some persons have confirmed reservation and others are on waiting list, full refund of fare, less clerkage, shall be admissible for confirmed passengers also provided that the entire ticket is surrendered for cancellation within six hours instead of existing 4 hours before the scheduled departure of the train and upto two hours instead of existing 3 hours after actual departure of the train..
Unused waitlisted or RAC tickets: If a Waitlisted/RAC ticket is presented for cancellation, refund of fare shall be admissible after deducting the clerkage.
1. The ticket is presented for cancellation upto three hours after the actual departure of the train irrespective of the distance.
2. The passenger may get the tickets cancelled from any PRS counters or the designated current counters.
3. No refund of fare shall be granted on RAC ticket /Waitlisted ticket after three hours of the actual departure of the train.
4. In case no current counters are available at journey originating station for night trains leaving between 21.00 hours and 06.00 hours(actual departure , refund shall be admissible at the station within first two hours after the opening of reservation office.
5. In remote and hill areas as identified by the zonal Railways with the prior approval of the General Managers and print in their Time Tables for train leaving between 1900 hours and 0600 hours (actual departure) refund shall be admissible at the station within first two hours after the opening of reservation/booking office, in case there is no reservation counters/booking office/ current counters.
Available in that area. Cancellation of e- tickets.-
◦The e- ticket may be booked and cancelled through internet and the refund of fare shall be credited to the customer.s account after deducting the charges applicable.
◦In case of a confirmed e-ticket, refund of fare shall be granted in accordance with rule for unused tickets on which reservation has been made. In case of RAC e-ticket, refund of fare shall be granted in accordance with rule for unused waitlisted and RAC tickets.
◦In case of the waitlisted e-ticket on which status of all the passengers is on waiting list even after preparation of reservation charts, names of all such passengers booked on that Passenger Name Record (PNR) shall be dropped from the reservation chart and refund of fare shall be credited to the customer.s account after deducting the clerkage.
◦In case on a party e-ticket or a family e-ticket issued for travel of more than one person, some persons have confirmed reservation and others are on the list of RAC and waiting list, then in case of passengers on RAC or waitlisted not travelling, a certificate has to be obtained from the ticket checking staff to that effect and refund of fare shall be processed online through TDR, indicating the details of the certificate issued by ticket checking staff.
◦The online TDR shall be filed upto seventy two hours of actual arrival of the train at passenger.s destination and the original certificate issued by the ticket checking staff is to be sent through post to Indian Railway Catering and Tourism Corporation (IRCTC). The fare shall be refunded by Indian Railway Catering and Tourism Corporation (IRCTC) to the customer.s account after due verification.
◦In case of e-tickets (confirmed or RAC), if the reservation charts have been prepared, online TDR is required to be filed for obtaining refund. No refund of fare shall be admissible on e- ticket having confirmed reservation in case the request for refund is filed online after two hours of the actual departure of the train.
◦No refund of fare shall be admissible on RAC e-tickets in case the request for refund is filed online after three hours of the actual departure of the train. Refund due to late running of trains: In this case there is no cancellation charge or clerk age is applied and all passengers are entitled for refund of complete fare. It includes the passengers having Reserved, RAC, and Waitlisted tickets. It is applied in cases where journey is not undertaken because of late running of the train by over 3 hours of the scheduled departure. Here the ticket needs to be submitted with in the maximum time limits.
Refund in case of unavailable accommodation:
In this case complete refund of fares is granted where the railway administration is not capable to give accommodation for any cause whatsoever to passengers having reserved tickets. Here the tickets need to be cancelled within three hours of train departure. In case of accidents, breaches or a flood, if the train is cancelled then complete refund is granted within three days that exclude the scheduled departure day.
Refund in case of failure of Air Conditioning equipment: In this case when the air-conditioning did not work for a portion of the travel, the refund is granted at the destination station provided the certificate from the guard is shown and the ticket is offered within twenty hours of the train arrival. In case of AC first class, the difference among the fares of AC first class and first class mail is refunded. In case of AC 2 tier sleeper or AC 3 tier sleeper class, the difference amid the fares of AC 2 tier/AC 3 tiers and the sleeper class mail /express is refunded. In case of AC chair car class the difference amid the fares of AC chair car class and second class mail/express is refunded. In case of Executive class of Shatabdi trains, the difference amid the fares of notified executive and first class mail/express is refunded.
Refund on Tatkal tickets:
◦No refund of fare shall be admissible on confirmed Tatkal ticket.
◦In case of Tatkal ticket on waitlist, refund of fare shall be granted in accordance with rule for unused waitlisted or RAC tickets.
◦In case on a party Tatkal ticket or a family Tatkal ticket issued for travel for more than one person, some persons have confirmed reservation and others are on waiting list, full refund of fare, less clerkage, shall be admissible for confirmed passengers also provided that the entire Tatkal ticket is surrendered for cancellation within six hours before the scheduled departure of the train or upto two hours of the actual departure of the train.
| Refund Rules | ||||||||||||||
| Ticket Booking/cancellation Hours: 00.30 HRS to 11.30
HRS IRCTC Service Charges for I-Ticket (Service charge levied is not Refundable):- | ||||||||||||||
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| IRCTC Service Charges for E-Ticket (Service charge levied is not Refundable):- | ||||||||||||||
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| Refund Rules IRCTC:- | ||||||||||||||
| Reservation Failed Transaction:- | ||||||||||||||
| If amount getting debited from customer account and ticket not issued, IRCTC will refund the entire Fare and IRCTC service charges electronically(as credit to the relevant credit /debit card account used for the transaction), but the bank/card transaction charges are likely to be forfeited. | ||||||||||||||
| IRCTC's payment reconciliation team works on a 24 x 7 basis, IRCTC offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers card/bank accounts. This is on account of the multiplicity of organizations involved in processing of online transactions, the problems with Internet infrastructure currently available and working days/holidays of financial institutions. | ||||||||||||||
| Cancellation before Chart Preparation:- | ||||||||||||||
| All refund will be processed as per Extant Railway Rules: | ||||||||||||||
| Cancellation Charges:- | ||||||||||||||
| The amount deducted is based on the time of cancellation and the status of your ticket. Detailed explanations are given below:- | ||||||||||||||
| For cancellation of confirmed tickets more than one day in advance of the scheduled departure of the train, excluding the date of journey, the minimum cancellation charges based on the class of travel as follows:- | ||||||||||||||
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| For cancellation of confirmed tickets less than 24 hrs and upto four hours before the scheduled departure of the train, the cancellation charges will be 25% of the total fare paid by you, subject to flat minimum cancellation charges for each class. | ||||||||||||||
| For cancellation of confirmed tickets less than four hours before the scheduled departure of the train and upto the prescribed time limits as mentioned below, after actual departure of the train, the cancellation charges will be 50% of the fare paid by you, subject to flat minimum cancellation charges for each class. | ||||||||||||||
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| For cancellation of RAC/Waitlisted tickets upto the prescribed time limits, full refund of fare will be given, after deducting the clerkage charges per passenger. | ||||||||||||||
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| If you are having a ticket with several legs of journey, if the first leg of the journey is confirmed the whole ticket will be treated as a confirmed ticket for purposes of applying cancellation/refund rules. On the other hand if the first leg of the journey is in the waiting list, even if the all the other legs of onward journey are confirmed, the whole ticket will still be treated only as waitlisted ticket for purposes of grating refund. | ||||||||||||||
| Tatkal tickets - No refund will be granted on cancellation of confirmed Tatkal tickets. For contingent cancellation & waitlisted Tatkal ticket cancellations, charges will be deducted as per existing Railway rules. Partial cancellation of Tatkal e-tickets is allowed but at least one passenger with ID card printed on ERS/VRM should not be cancelled. On cancellation of all the passengers whose ID card details is printed on ERS/VRM, all the passengers on that e-ticket will be cancelled. |
For more details visit the official Indian Railway link http://www.indianrail.gov.in/refund_Rules.html
IRCTC refund rules visit https://www.irctc.co.in/beta_htmls/refundrules.html